Planaro | Schedule your social media posts like a pro

Our Commitment to Your Privacy

At Planaro, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding your information.

Simple summary: We collect only what's necessary, we never sell your data, and you have full control over your information.

Information We Collect

Account Information (Voluntary)

When you create an account with Planaro, we collect minimal information:

Email address (required for account access and essential notifications)
Password (encrypted and stored securely)
Name (optional)

Account creation is completely voluntary. You choose to sign up, and you can delete your account at any time.

Social Media Connection Data

When you connect your X (Twitter) or LinkedIn accounts, we receive:

Access tokens to post on your behalf (securely encrypted)
Basic profile information from these platforms
Content you create within Planaro for scheduling

Usage Data

We collect basic usage information to improve our service:

Pages visited and features used
Device type and browser information
Log data (IP address, timestamps)

What We Don't Do With Your Data

We never sell your data to third parties
We never share your data with advertisers or data brokers
We don't send marketing emails unless you explicitly opt in

How We Use Your Data

We use your information only to provide and improve our service:

To create and manage your account
To schedule and publish posts to your connected social media accounts
To send essential service notifications (scheduled posts, errors, security alerts)
To process payments and manage subscriptions
To improve our service and fix bugs
To provide customer support when you contact us

Third-Party Services

Google Analytics

We use Google Analytics to understand how visitors use our website. This helps us improve the user experience. Google Analytics collects information such as:

Pages visited and time spent on pages
Device and browser type
Geographic location (country/city level)
Traffic sources (how you found Planaro)

You can opt out: You can opt out of Google Analytics tracking by adjusting your Google account settings or by installing the Google Analytics Opt-out Browser Add-on.

Paddle (Payment Processing)

We use Paddle as our merchant of record for payment processing and billing. When you subscribe to a paid plan, Paddle handles:

Payment processing (credit card, PayPal, etc.)
Billing and invoicing
VAT/sales tax collection and remittance
Subscription management

Paddle collects and processes your billing information securely. We do not store your payment card details on our servers. Please review Paddle's Privacy Policy for more information.

Social Media Platforms

When you connect your X (Twitter) or LinkedIn accounts, you authorize Planaro to post on your behalf. These platforms have their own privacy policies that govern how they handle your data. We recommend reviewing their policies:

Your Rights and Control

Account and Data Deletion

You have complete control over your data:

Delete your account: You can delete your account at any time directly from the Planaro app in your account settings
When you delete your account: All your personal data, scheduled posts, drafts, and connected social media tokens are permanently deleted from our servers
Deletion timeframe: Account deletion is immediate, though some backup copies may persist for up to 30 days before being permanently erased

Other Rights

You also have the right to:

Access your personal data
Export your data (scheduled posts and drafts)
Correct inaccurate data
Disconnect social media accounts at any time
Object to processing of your data

Data Security

We take reasonable measures to protect your information:

All data is transmitted using SSL/TLS encryption
Passwords are hashed using industry-standard algorithms
Social media access tokens are encrypted at rest
Regular security updates and monitoring
Limited employee access to user data

Data Retention

We retain your data only as long as necessary:

Active accounts: We keep your data as long as your account is active
Deleted accounts: Data is permanently deleted within 30 days of account deletion
Legal requirements: Some data may be retained longer if required by law (e.g., billing records for tax purposes)

Children's Privacy

Planaro is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately at contact@planaro.app.

Changes to This Policy

We may update this privacy policy from time to time. When we make significant changes, we will notify you via email or through a notice in the app. The "Last updated" date at the top of this policy indicates when it was last revised.

Privacy Policy