Planaro | Schedule your social media posts like a pro

Our Commitment

At Planaro, we want you to be completely satisfied with our service. If you're not happy with your subscription, we offer a straightforward refund policy to ensure your peace of mind.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all new subscriptions. If you're not satisfied with Planaro for any reason within the first 14 days of your initial subscription, you can request a full refund.

This guarantee applies to:

First-time subscribers only
All subscription plans (monthly and annual)
Requests made within 14 days of the initial purchase date

Refund Eligibility

Eligible for Refund:

New subscriptions within 14 days of purchase
Technical issues that prevent you from using the service and cannot be resolved
Duplicate charges or billing errors
Accidental purchases reported within 14 days

Not Eligible for Refund:

Subscription renewals (monthly or annual)
Requests made after the 14-day guarantee period
Cancellations made mid-billing cycle (you retain access until the end of the paid period)
Violations of our Terms of Service
Previous refund requests on the same account

How to Request a Refund

To request a refund, please contact our support team:

Contact Information

Email: support@planaro.app
Subject: Refund Request - [Your Email Address]

Please include the following information in your refund request:

Your account email address
Date of purchase
Reason for refund request
Any relevant details about technical issues (if applicable)

Refund Processing

Once we receive your refund request, we will:

1

Review

Review your request within 1-2 business days

2

Confirm

Send confirmation via email once approved

3

Process

Process the refund to your original payment method

Refunds are typically processed within 5-10 business days after approval. The exact timing depends on your payment provider and bank.

Important Note

Once a refund is processed, your access to Planaro will be terminated immediately.

Subscription Cancellations

If you cancel your subscription outside the 14-day refund window:

You will retain access to Planaro until the end of your current billing period
You will not be charged for subsequent billing periods
No refund will be issued for the remaining time in your current billing period
You can cancel anytime from your account settings

Annual Subscriptions

Annual subscriptions follow the same 14-day money-back guarantee. After the 14-day period:

No pro-rated refunds are available for unused months
You retain access for the full 12-month period you paid for
The subscription will not auto-renew if cancelled

Billing Errors and Duplicate Charges

If you believe you've been charged incorrectly or charged multiple times for the same subscription:

Contact us immediately at support@planaro.app
We will investigate and resolve the issue within 2 business days
Duplicate charges will be refunded in full
Billing errors will be corrected and any overcharges refunded

Refund Policy